Customer Training, Support, & Onboarding Experience

Our goal at TIS is to help clients gain full control and visibility over their global payments, banking, and liquidity workflows. As part of this commitment, TIS has developed a best-in-class approach to client success that ensures all our global users receive the best possible onboarding, training, and support throughout their journey. From the time organizations first engage with TIS onwards, our team of experts work tirelessly to ensure operations run smoothly and without interruption.

Client Support

The TIS product and customer support team consists of seasoned experts who have proven themselves through repeated success in handling the complex and diverse needs of our clients. Today, many of our support staff are former financial practitioners and technology experts who understand exactly what is required in order to provide effective service. In addition, all of TIS’ support members are full-time TIS employees, which means that each client can be given a dedicated contact to serve as their champion for handling inquiries and resolutions.

As a result of this superior approach to client support, TIS maintains 99.95%+ global system uptime and resolves 92%+ of all client support tickets in under 24 hours. Combined with our 100% in-house team and fully-managed cloud platform, it’s easy to see why clients consistently give TIS 9.0+ stars for support and service

Client Onboarding

In addition to standard support tasks, TIS is proud to manage the majority of client onboarding, connectivity, and integration tasks on behalf of our corporate and enterprise clients. From project kick-off to go-live and beyond, our team takes the burden off internal IT and treasury teams to ensure our cloud-based system is functioning seamlessly and is fully connected to your global banking, systems, and entity landscape.

Because of the extensive connectivity already maintained within our system and the vast experience of our onboarding and support teams, deploying the TIS solution can be completed very quickly. By combining the expertise of our in-house teams with a select group of leading integration partners, projects can be kept on time and as scheduled. And with a suite of APIs and direct plugins for ERP and TMS connectivity as well as 11,000+ potential banking options, our team ensures a smooth and consistent onboarding experience that does not require excessive IT or treasury support. Instead, we take the burden off your team and manage the bulk of the process ourselves while you continue to focus on your everyday tasks.

Learn more about TIS’ client support and onboarding services, as well as our user training and education materials, by downloading the full factsheet below!

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