A Smooth & Superior Client Experience
Our Unwavering Commitment to Client Success
Our goal at TIS is to help clients gain full control and visibility over their global payments, banking, and liquidity workflows. As part of this commitment, TIS has developed a best-in-class approach to client success that ensures all our global users receive the best possible onboarding, training, and support throughout their journey. From the time organizations first engage with TIS onwards, our team of experts work tirelessly to ensure operations run smoothly and without interruption.
To learn more about how TIS supports our clients at every juncture, refer to the below sections.
Exemplary Client Support
The TIS product and customer support team consists of seasoned experts who have proven themselves through repeated success in handling the complex and diverse needs of our clients. Today, many of our support staff are former financial practitioners and technology experts who understand exactly what is required in order to provide effective service. In addition, all of our customer support members are full-time TIS employees, which means that each client can be given a dedicated contact to serve as their champion for handling inquiries and resolutions.
As a result of this superior approach to client support, TIS maintains 99.95%+ global system uptime and resolves 92%+ of all client support tickets in under 24 hours. Combined with our 100% in-house team and fully-managed cloud platform, it’s easy to see why clients consistently give TIS 9.0+ stars for support and service.
Extraordinary Customer Ratings & Reviews
TIS is proud to maintain a 9.0+ average rating from more than 50 clients during the last three years of our TrustRadius and Capterra review platforms.
92%+ of Client Tickets Solved <24 Hours
TIS clients can expect quick and effective responses from our experts, to the extent that we maintain 92% issue resolution in 24 hours and 99% in 48 hours.
100% Client Support Managed Fully In-House
All of TIS’ client support staff are full-time, in-house employees that are committed to driving continuous success for our clients.
Dedicated Success Managers
Clients are serviced primarily through a single support representative that helps facilitate quick and effective resolutions to all inquiries.
Extensive Email & Phone Support
TIS maintains fast and effective communication channels with our clients via a combination of email and phone support.
Fully-Managed Updates & Maintenance
TIS manages virtually all software updates, enhancements, and maintenance tasks for clients.
Most TIS personnel are former practitioners with decades of experience in the treasury, finance, and technology fields. This means we’ve stood in your shoes and know exactly how to assist you during implementations, integrations, and beyond.”
Wouter De Bie
VP of Professional Services
20+ Years in Technology, 10+ Years in Treasury
As a former treasurer who managed multiple financial technology projects in the past, the client onboarding and support process we adhere to at TIS is structured exactly how I would have wanted it to work as a practitioner.
Jon Paquette, CTP
VP Solution Architecture
10+ Years in Treasury, 5+ Years at TIS
“The TIS product has been intentionally structured in a way that’s intuitive for users and also easy to integrate with other systems and banks so that clients can achieve the highest levels of automation, efficiency, and productivity.”
SVP of Product
15+ Years of Finance & Technology Experience
User Training & Education
From the time companies first engage with TIS through to their ongoing use of our solution, we ensure every user and stakeholder has easy access to training tutorials, demos, guides, and seminars. To accomplish this, we maintain a comprehensive online library of resources for users to familiarize themselves with every component of our platform. Each year, we also host an annual client conference that offers in-person training and support.
Online Tutorial Libraries
Annual Client Conferences
Intensive Training at Onboarding
Remote & In-Person Demos
Four Ways TIS Educates & Trains Our Clients & Users
As new users are added to our system over time and as we release new product features, all of our associated training resources are updated accordingly. This ensures that companies are always aware of exactly which capabilities are available to them and how they work. Organizations that incorporate new TIS modules after their original implementation are also provided with dedicated training sessions to ensure that all users understand how their entire suite of capabilities function.
See What Active Clients Are Saying About TIS
Across all client reviews submitted in the past three years, TIS is proud to maintain an exemplary rating of 9.0+ stars for both operational and service-level support.
“We have had a fantastic experience with the software and the support team. The features that we like most are the extensive payment library, the ease of deployment, the implementation support and the problem resolution support.”
Assistant Treasurer, ManpowerGroup
“We onboarded during Covid when our internal resources were strained and we faced significant interruptions with bank resources. TIS was responsive when needed and very patient when we encountered delays on the bank side.”
“Easy implementation and roll-out of e-banking with all banks and globally all subsidiaries. Multi-channel and easy to handle. Swift and host-to-host connection possible. All bank partners available.”
Head of Finance, Accounting, & Treasury, fischer group
TIS is proud to manage client onboarding, connectivity, and integration as a standard service for our multinational clients. From project kick-off to go-live and beyond, our teams take the burden off internal IT and treasury teams to ensure our cloud-based system is functioning seamlessly and is fully connected to your global banking, systems, and entity landscape.
Fully-Managed Platform Deployment
TIS’ cloud-based platform is easily configured and deployed for clients by our expert team, who also help test all associated workflows before go-live.
Dedicated Onboarding Manager
TIS’ assigns a dedicated onboarding manager for each client at project kick-off in order to streamline communication and drive faster response times.
Simplified Global Bank Connectivity
TIS offers 11,000+ potential banking options and will assist clients in connecting to whichever partners are required via SWIFT, API, EBICS, SFTP, and more.
Assisted Back-Office Integration
For clients needing integration with various ERPs, TMSs, and AP or HR systems, TIS can quickly establish API or direct plugins for automated workflows.
Comprehensive User Training
From the time clients kick-off their onboarding onwards, TIS provides a diverse range of options for training, including in-person sessions, online demos, and annual client conferences.
250+ Successful Projects Completed
Since our founding, TIS’ professional team has successfully onboarded more than 250 clients and helped configure all associated banks and back-office platforms.
Have questions about the TIS client experience? Contact us!
Still have a question related to TIS’ client onboarding, support, or user training approach? Contact us using the below form and one of our experts will quickly be in touch! You can also download our client support factsheet for more info.