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A Smooth & Superior Client Experience

Our Unwavering Commitment to Client Success

Our goal at TIS is to help clients gain full control and visibility over their global payments, banking, and liquidity workflows. As part of this commitment, TIS has developed a best-in-class approach to client success that ensures all our global users receive the best possible onboarding, training, and support throughout their journey. From the time organizations first engage with TIS onwards, our team of experts work tirelessly to ensure operations run smoothly and without interruption.

To learn more about how TIS supports our clients at every juncture, refer to the below sections.

300+ Clients with Diverse Footprints, Revenues, & Industries

Exemplary Client Support

The TIS product and customer support team consists of seasoned experts who have proven themselves through repeated success in handling the complex and diverse needs of our clients. Today, many of our support staff are former financial practitioners and technology experts who understand exactly what is required in order to provide effective service. In addition, all of our customer support members are full-time TIS employees, which means that each client can be given a dedicated contact to serve as their champion for handling inquiries and resolutions.

As a result of this superior approach to client support, TIS maintains 99.95%+ global system uptime and resolves 92%+ of all client support tickets in under 24 hours. Combined with our 100% in-house team and fully-managed cloud platform, it’s easy to see why clients consistently give TIS 9.0+ stars for support and service.

Extraordinary Customer Ratings & Reviews

TIS is proud to maintain a 9.0+ average rating from more than 50 clients during the last three years of our TrustRadius and Capterra review platforms.

92%+ of Client Tickets Solved <24 Hours

TIS clients can expect quick and effective responses from our experts, to the extent that we maintain 92% issue resolution in 24 hours and 99% in 48 hours.

100% Client Support Managed Fully In-House

All of TIS’ client support staff are full-time, in-house employees that are committed to driving continuous success for our clients.

Dedicated Success Managers

Clients are serviced primarily through a single support representative that helps facilitate quick and effective resolutions to all inquiries.

Extensive Email & Phone Support

TIS maintains fast and effective communication channels with our clients via a combination of email and phone support.

Fully-Managed Updates & Maintenance

TIS manages virtually all software updates, enhancements, and maintenance tasks for clients.

User Training & Education

From the time companies first engage with TIS through to their ongoing use of our solution, we ensure every user and stakeholder has easy access to training tutorials, demos, guides, and seminars. To accomplish this, we maintain a comprehensive online library of resources for users to familiarize themselves with every component of our platform. Each year, we also host an annual client conference that offers in-person training and support.


Online Tutorial Libraries


Annual Client Conferences


Intensive Training at Onboarding


Remote & In-Person Demos

Four Ways TIS Educates & Trains Our Clients & Users

As new users are added to our system over time and as we release new product features, all of our associated training resources are updated accordingly. This ensures that companies are always aware of exactly which capabilities are available to them and how they work. Organizations that incorporate new TIS modules after their original implementation are also provided with dedicated training sessions to ensure that all users understand how their entire suite of capabilities function.

See What Active Clients Are Saying About TIS

Across all client reviews submitted in the past three years, TIS is proud to maintain an exemplary rating of 9.0+ stars for both operational and service-level support.

Client Onboarding

TIS is proud to manage client onboarding, connectivity, and integration as a standard service for our multinational clients. From project kick-off to go-live and beyond, our teams take the burden off internal IT and treasury teams to ensure our cloud-based system is functioning seamlessly and is fully connected to your global banking, systems, and entity landscape.

Simple Deployment & Integration

Because our platform is 100% cloud-based and fully-managed, deploying the associated functionality can be completed very quickly. And with a suite of APIs and direct plugins for ERP and TMS connectivity as well as 11,000+ potential banking options, our team ensures a smooth and consistent onboarding experience that does not require excessive IT or treasury support. Instead, we take the burden off your team and manage the bulk of the process ourselves while you focus on your everyday tasks.

Fully-Managed Platform Deployment

TIS’ cloud-based platform is easily configured and deployed for clients by our expert team, who also help test all associated workflows before go-live.

Dedicated Onboarding Manager

TIS’ assigns a dedicated onboarding manager for each client at project kick-off in order to streamline communication and drive faster response times.

Simplified Global Bank Connectivity

TIS offers 11,000+ potential banking options and will assist clients in connecting to whichever partners are required via SWIFT, API, EBICS, SFTP, and more.

Assisted Back-Office Integration

For clients needing integration with various ERPs, TMSs, and AP or HR systems, TIS can quickly establish API or direct plugins for automated workflows.

Comprehensive User Training

From the time clients kick-off their onboarding onwards, TIS provides a diverse range of options for training, including in-person sessions, online demos, and annual client conferences.

300+ Successful Projects Completed

Since our founding, TIS’ professional team has successfully onboarded more than 300 clients and helped configure all associated banks and back-office platforms.

Have questions about the TIS client experience? Contact us!

Still have a question related to TIS’ client onboarding, support, or user training approach? Contact us using the below form and one of our experts will quickly be in touch! You can also download our client support factsheet for more info.

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Interested in how TIS can transform your liquidity, payments, compliance, and security operations? Send us a message and one of our experts will quickly be in touch!

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