Mastering Large Transaction Volumes with TIS
United Internet is a leading European internet specialist with over 28 million paid customer contracts and more than 40 million ad-supported free accounts.
At the core of United Internet is a powerful “Internet factory” with 10,800 employees, approximately 3,800 of whom work in product management, development, and data centers. In addition to strong sales through established brands like 1&1, GMX, WEB.DE, IONOS, STRATO and Versatel, United Internet is also known for outstanding operational excellence. Individuals and business customers at United Internet receive landline and mobile internet access products as well as various cloud applications – since the end of 2023, also in their own, modern 5G network. The use of these services is managed through subscription contracts with fixed monthly amounts and variable, consumption-dependent additional fees.
The United Internet Group is represented at around 40 domestic and international locations, generating an annual turnover of approximately 6 billion EUR.
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Challenges in Treasury
As a leading internet provider with a broad brand and service portfolio ranging from mobile contracts, broadband internet, web hosting, cloud, and e-business services to individual telecommunication solutions, United Internet has an extraordinarily large and growing customer volume. With over 28 million paid customer contracts from both individuals and businesses, the volume of direct debits and transactions that the Treasury systems must handle efficiently is substantial.
However, this is precisely where a challenge presented itself. The existing systems were significantly strained due to the mass of transactions and data, risking system crashes during routine operations such as using search functions. Additionally, the Treasury system landscape was characterized by a multitude of different, non-harmonized ERP systems at various locations, resulting in gaps in system communication and inefficient processes.
To see how United Internet successfully harmonized their global banking landscape and unified their massive number of payment workflows and channels through TIS, download the full success story below!